Privacy Policy

This Privacy Policy was last updated on 9 March 2026.

Policy Statement

Personalised Surgery Pty Ltd (ABN 62 986 662 628) (“the Company”) values and respects the privacy of the people we deal with.

The Company is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations governed in Australia.

This Privacy Policy (Policy) sets out how the Company collects, holds, uses and discloses Personal Information in connection with:

  • the Personalised Surgery website (https://www.personalisedsurgery.com/) (the Website);

  • our services, products and interactions;

  • shareholders;

  • subsidiaries and affiliated companies; and

  • third party suppliers and partners.

For employees and job applicants, Personal Information may also be collected in accordance with the Personalised Surgery Employee Privacy Policy.

This Policy may change from time to time. Any updated version will be published on the Website.

What is Personal Information

Personal Information is defined in the Privacy Act 1988 (Cth) as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

What Personal Information is Collected and Held

The Company may collect and hold different kinds of Personal Information depending on your interaction with us, including:

  • Contact information – name, phone number, email address, date of birth and address;

  • Transaction information – details of products and services provided, payments, and purchase history;

  • Payment information – billing details and payment method information;

  • Technical information – IP address, login data, browser type, time zone setting, device information and system access data;

  • Usage information – how you interact with our Website, platforms or services;

  • Marketing information – communication preferences and engagement with marketing materials; and

  • any other Personal Information you provide directly or indirectly.

What is Sensitive Information

Sensitive Information includes Personal Information about an individual’s:

  • health or medical information;

  • genetic or biometric data;

  • racial or ethnic origin;

  • political opinions or affiliations;

  • religious beliefs;

  • membership of a professional or trade association;

  • sexual orientation; or

  • criminal record.

What Sensitive Information is Collected and Held

In limited circumstances, the Company may collect Sensitive Information where it is reasonably necessary for our activities.

This may include:

  • health-related information in connection with clinical collaboration, research activities, or surgical planning support;

  • professional or qualification-related information; or

  • other Sensitive Information where required by law or relevant to our relationship with you.

Sensitive Information will only be collected:

  • with your consent;

  • where required or authorised by law; or

  • where necessary to prevent a serious threat to life, health or safety.

We take additional steps to ensure Sensitive Information is handled securely.

You are not required to provide Personal Information. However, if you choose not to, we may not be able to provide our services or engage with you effectively.

Legal Basis for Processing

Where applicable (including in international contexts), the Company processes Personal Information based on one or more of the following:

  • your consent;

  • performance of a contract with you;

  • compliance with legal obligations; and

  • legitimate business interests, including improving our services and operations.

How Your Personal Information is Collected

We collect Personal Information directly from you where reasonable and practicable.

We may also collect Personal Information from:

  • healthcare professionals and clinical collaborators;

  • our subsidiaries and affiliated companies;

  • referrals and professional networks;

  • attendance at Company events or education programs;

  • publicly available sources; and

  • third-party service providers.

Personal Information may be collected when you:

  • use or access the Website;

  • submit enquiries, forms or applications;

  • participate in surveys or marketing activities;

  • apply for employment or internships; or

  • interact with our systems, platforms or staff.

How Your Personal Information is Held

Personal Information is generally stored in electronic systems, including secure internal systems and third-party platforms.

We may use third-party providers such as:

  • cloud storage providers;

  • website hosting services;

  • customer relationship management (CRM) systems;

  • marketing and analytics platforms; and

  • software systems supporting our operations.

Some information may also be stored in hard copy at our offices.

Use of Your Personal Information

We use Personal Information for purposes including:

  • providing our products and services;

  • supporting clinical planning, collaboration and education activities;

  • improving our services and Website functionality;

  • internal administration and business operations;

  • marketing and research activities;

  • responding to enquiries, complaints or requests;

  • complying with legal obligations; and

  • providing information we believe may be relevant or of interest to you (in accordance with applicable laws).

Disclosure of Personal Information

We may disclose Personal Information to third parties where reasonably necessary, including:

  • technology providers and service partners;

  • healthcare professionals and clinical collaborators;

  • subsidiaries and affiliated companies;

  • legal, financial and professional advisors;

  • contractors, distributors and sales agents;

  • law enforcement or regulatory authorities where required; and

  • entities involved in a business transfer or restructuring.

Some recipients may be located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection measures are in place.

Direct Marketing

We may send you marketing communications from time to time. You may opt out at any time by using the unsubscribe function or contacting us.

Data Security

We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:

  • physical security measures;

  • access controls; and

  • technological safeguards.

Data Breach Notification

In the event of a data breach that is likely to result in serious harm, the Company will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). This may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

Access and Correction of Personal Information

You may request access to or correction of your Personal Information at any time by contacting us.

We take reasonable steps to ensure the information we hold is accurate, complete and up to date.

Information Retention

We retain Personal Information only for as long as necessary for our business purposes, including:

  • providing services and maintaining relationships;

  • complying with legal and regulatory obligations;

  • financial and record-keeping requirements; and

  • supporting research and operational activities.

When Personal Information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Cookies

Our website may use cookies and similar technologies to enhance your experience and improve our services.

Cookies used on our website may include:

  • essential cookies required for website functionality;

  • analytics cookies used to understand website usage; and

  • marketing cookies used to support advertising and campaign measurement.

You can control cookies through your browser settings. By continuing to use our website, you consent to their use.

Website Analytics

We use analytics tools to understand how users interact with our website and improve our services. These tools may use cookies or similar technologies. Data collected is generally anonymous but may be associated with you in certain circumstances.

Complaints

If you have a complaint about how we handle your Personal Information, please contact us. We will investigate and respond as soon as possible.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

Email: service@personalisedsurgery.com
Phone: +61 02 9437 9426
Address: Level 2, 500 Pacific Highway, St Leonards NSW 2065